Adding a Direct Debit

Adding a new Direct Debit

It is possible to manage your current payment methods or add additional payment methods through the Cobweb Control Panel. To add a new direct debit, follow the below steps.

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  1. Log in to the Cobweb Control Panel (https://controlpanel.cobweb.com) using your Administrator

    Username and Password.

  2. Click on Account

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  3. Select Payment Methods

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  4. Click Add Direct Debit

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  5. Fill in the requested details.

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    • Where there is a magnifying glass please select this icon which will populate the box, select Direct Debit.

    • Please be aware that it is only possible to sign up for Direct Debit payments online if you are the only person required to authorise debits from your account.

      If more than one individual is required to authorise debits from your account please tick the box above entitled Paper Based Sign Up. If this box is selected a paper based Direct Debit Mandate will be emailed to the address entered. Please complete this and return to Cobweb Solutions Ltd via email to finance@cobweb.com

    • Please be aware that some Banks and Building Societies may not accept Direct Debit instructions for some types of accounts, if you are unsure whether your bank account supports direct debits please speak to your bank.

  6. Read the Direct Debit Guarantee and when you are happy tick the box (Paperless Agreement Confirmation) and select Save.

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Once done, the new Direct Debit will be applied to the account and will go into a Pending state which should go into an 'Ok' state within 7 days.

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