Connecting to your FTP Site
The Cobweb Hosted Desktop service comes with a FTP site to move data on and off the Hosted Desktop environment.
If your organisation has never used FTP or if you are unsure if a user is setup for FTP please contact our support team on firstname.lastname@example.org or +44 (0)845 223 9000 to check.
Each user must have FTP enabled by the support team. Inside Hosted Desktop the FTP site will be mapped as your N: drive (only visible for FTP enabled users). To connect to your FTP site please use a FTP client such as Filezilla, ws-FTP, GoFTP, CuteFTP Pro or any other which supports FTPES.
The settings to connect are as follows:
Port: Leave blank
Username: Username of the user who is enabled for FTP access
Password: The above user's password
Note: You must have ports 5000-5010 open outbound on your firewall for passive FTP.