New Articles

  1. Re-profile Outlook for Mac

  2. Collect Email Headers in Outlook for Windows

    Email Headers contain the metadata for the email. It contains important information of where the email has been and how it was processed. Technical Support may sometimes ask you to send us Email Headers. You can find these in Outlook 2013 and later...
  3. Remove Cached Addresses in Outlook for Windows

    A Cached Address is an email address that has been saved by Outlook when you last sent to it. This appears when you begin to type the email address into the 'To' field when composing an email. When using Outlook it is possible for cached en...
  4. Reconfigure Other Mail Applications

    Webmail If you're application is not listed on our migration guides, we recommend to use your the Outlook on the Web application available with your Office 365 service. You can find the Outlook on the Web application at https://outlook.office...
  5. Reconfigure Outlook for Android

    If you have an Android based device that you have previously used to receive emails prior to a migration, you will need to re-configure it to pick up the new mailbox. The instructions below are for the Outlook for Android app. In this case, you wil...
  6. Reconfigure Gmail for Android

    If you have an Android based device that you have previously used to receive emails prior to a migration, you will need to re-configure it to pick up the new mailbox. The instructions below are for  the Gmail app. In this case, you will need t...
  7. Reconfigure Outlook for iOS

    If you have an iOS device (iPhone, iPad or iPod Touch) that you have previously used to receive emails prior to a migration, you will need to re-configure it to pick up the new mailbox. The instructions below are for the Outlook for iOS app. In thi...
  8. Reconfigure iOS Mail

    If you have an iOS device (iPhone, iPad or iPod Touch) that you have previously used to receive emails prior to a migration, you will need to re-configure it to pick up the new mailbox. The instructions below are for  the iOS Mail app. In this...
  9. Reconfigure Outlook for Mac

    As part of moving your service to Office 365, Outlook needs to be updated to pick up the new mailbox settings from Office 365. In order to do this, you will need to remove and re-add your account from Outlook for Mac. NOTE: Deleting the account w...
  10. Reconfigure Outlook for Windows

    As part of moving your service to Office 365, Outlook needs to be updated to pick up the new mailbox settings from Office 365. In order to do this, a new profile will need to be created. Below are the steps needed to complete this. NOTE: If you h...