Optimising Video Quality


Optimising Video Quality


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About HDX


HDX is a technology used in Hosted Desktop to improve the speed and quality of Flash movies and pages. This technology seamlessly fetches the Internet flash content from your local machine and integrates it into your Hosted Desktop screen.


There are a few minimum requirements to get this to successfully working:


  • Ensure you are using the latest version of the Citrix Online plug-in locally. If not then uninstall it and proceed to the login site and you will be prompted to download and install the latest Citrix plug-in.


  • Ensure you have version 10.3 or higher of the Adobe flash player installed locally on your machine.


  • Inside your Hosted Desktop session you must be viewing the flash content using the Internet Explorer browser. Currently all the other browsers are not supported with HDX.


  • Cookies must be enabled in Internet Explorer in your Hosted Desktop Session.


  • Enable Flash acceleration (Instructions below)


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Enabling Flash Acceleration


  1. Login to Hosted Desktop.


  2. Select Preferences from the black bar across the top of your screen.


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  3. Select the Flash tab from down the left hand side and select Optimize Content. Hosted Desktop


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  4. Click OK.


Note: If the Optimize Content option is greyed out you will need to select Get Required Flash Player, follow the download and installation instructions and then select the option.


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