Outlook Connectivity Troubleshooting (Mac)
To identify the root cause of connectivity issues it is necessary that the below tests are run on an affected machine within the Terminal.
Accessing Terminal
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Select the magnify glass symbol in the top right hand corner of the screen.
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Type Terminal into the search field and select the terminal application as shown below.
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Terminal should open and look similar to that shown below.
Performing a Traceroute
Within terminal we now want to run a Traceroute test to analyse the connection to your current Exchange platform. In order to run a Traceroute test you will need to type the command below that relates to your current Hosted Exchange platform.
Exchange 2007 - traceroute outlook.hostedservice2.net Exchange 2010 - traceroute outlook.hslive.net Exchange 2013 - traceroute outlook.hs20.net
The command should looks similar to the one shown below.
Once the command has been entered correctly press enter to start the test. This can take some time to run through depending on your connection speeds.
Our Technical Support Team will require the full results to help diagnose the issue you are experiencing. The test is complete once you are able to type in the terminal window again.
Please send a screenshot of the results to support@cobweb.com with your incident ID in the subject line.