Placing a Downgrade Order

Cancelling a Resource

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  1. Log in to the Cobweb Control Panel (https://controlpanel.cobweb.com) using your Administrator Username and Password.

  2. Click on Account > Buy Additional Resources


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  3. Tick the subscription you would like to modify and click Next


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  4. Locate the resource(s) you would like to downgrade and enter the number of resources you would like to keep.


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  5. Please read through the terms and conditions carefully before ticking the accept box.


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  6. Carefully check the details of your order. If you are sure you would like to cancel/reduce the number of resources, click Place Order.

  7. On the next screen you should see a confirmation of your order at the top. This type of order will be dealt with by our Finance team.

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