Troubleshooting Printing Issues


Troubleshooting Printing Issues

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Troubleshooting Printing Issues

Before you investigate possible issues with printing within Hosted Desktop, you must first determine whether you can successfully print locally (on your machine when not logged in to Hosted Desktop).


The reason for this is that if you cannot print locally, you will never be able to print within Hosted Desktop. To determine whether you can print locally, follow the steps below:


  1. Log out of Hosted Desktop.


  2. Find a document on your local machine.


  3. Print the document.


If the document printed successfully, go to https://login.cobwebdesktop.com and log back into Hosted Desktop. Once your Hosted Desktop has launched, follow the steps below:


  1. Click Start.


  2. Select Printers and Faxes from the Start menu.


  3. Confirm that your local or network printer is visible.


If your local or network printer is not visible, please ensure you are logging into the Hosted Desktop with an ICA client instead of the Java client.


If your local or network printer is visible, please test by printing a document. You can monitor the print job by double clicking the printer in Printers and Faxes and viewing the current job.


If the job spools completely but the document still is not printing, you might be suffering from either a misconfigured print spooler or bandwidth issues. The Hosted Desktop service utilises the thin .print ICA services to further improve your printing experience.


To install ThinPrint please refer to our "Setting up ThinPrint for use in Hosted Desktop" knowledge base article.


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