User Management in CORE

User Management in Cobweb CORE

This guide will help users of Cobweb CORE to maintain their existing user accounts, and perform basic administrative tasks, such as password resets, adding users and deleting users.

Changing A Password

To change a user’s password, you must firstly

  1. Login to Cobweb CORE https://core.cobweb.com using Administrator credentials*. 
  2. Once logged in, click on Users on the left side and under the User who needs their password resetting, click Actions> Change Password

 

  1. You will now be able to enter in a new password of your choice, or you can use a Server generated password by clicking the Refresh button highlighted below.

Once you have entered in your new password or chosen a server generated one, click OK.

Adding A New User

To add a new user to Cobweb CORE please see the steps below

  1. Login to Cobweb CORE https://core.cobweb.com using Administrator credentials*. 
  2. Once logged in, click on Users on the left side, then Add New Users

 

  1. Enter in the Users details including:
    • First name/Last name
    • Specify the user’s role; will they be a Standard user or an Administrator of the account? Standard users will only be able to administer their own account and will be unable to purchase any licenses in Cobweb CORE whereas as an Administrator will have full access to administer everyone’s account, including the ability to purchase additional licenses and services.
    • Email address
  2. If you wish to assign the New User a license, leave the Office 365 service ticked
  3. For additional security, if you would like the user to verify their new account, leave the option ticked to send a verification email to their address. They will then need to click a link within this email to verify their account.

 

  1. Click Next
  2. You will now be prompted to assign an Office 365 license to the new User. If you have spare licenses available, you can use one of these. If you none available, Cobweb CORE will purchase a new License during the User creation process.

 

  1. Once your license has been selected, click Finish

If Cobweb CORE needs to purchase a new license, you will be asked to Confirm your order. Click Confirm when prompted.

Deleting a User

To delete a User from Cobweb CORE, simply follow the below steps

  1. Login to Cobweb CORE https://core.cobweb.com using Administrator credentials*. 
  2. Once logged in, click on Users on the left side
  3. Find the user you wish to delete and click Actions> Delete

 

  1. You will now be prompted to confirm the User Deletion, click Delete

 

The user will now be deleted.

If you are unsure of what your administrator credentials are, please contact  Cobweb Support on 0345 223 9000 Option 1, or support@cobweb.com