About Email Headers



About Email Headers


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Technical Support may sometimes ask you to send us Email Headers. Email Headers allows us to trace the path of an email and is important to troubleshoot particular issues.


Instructions for obtaining headers from supported mail clients can be found below.


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Outlook 2007


  1. Open the message (Double click on the email)


  2. Click the icon next to More Options.


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  3. Obtain the header from the Internet Headers field.


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Outlook 2010


  1. Open the message (Double click on the email)


  2. Click on File and select Properties.


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  3. Obtain the header from the Internet Headers field.


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Outlook 2013


  1. Open the message (Double click on the email)


  2. Click on File and select Properties.


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  3. Obtain the header from the Internet Headers field.

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Outlook 2011


Right-click on the message in the message list and go to View Source.


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