In order to use a domain on our Hosted Exchange 2013, it must first be added and enabled.
Add an Domain
If your DNS is managed through a company other than Cobweb but you wish to use the domain with Cobweb Services such as Hosted Exchange, you will need to add the domain to our Control Panel as an External domain.
In order to finish off setting up the domain, please contact the Technical Support Team by emailing email@example.com and request that the domain status is set to ready. This will then complete the addition of an external domain.