Audio User Manual

Audio User Manual


Setting up your audio device

Before using Lync to make a call or join a conference, you should set up your audio device and check the quality. You can use your computer's microphone and speakers, or plug in a headset.

  1. Click Select Primary Device on the lower-left corner of Lync.

  2. Click Audio Device Settings.

  3. Pick your device from the Audio Device menu, and adjust the Speakers and Microphone volume.


Making a Lync call (computer audio)

  1. Pause on a contact's picture.

  2. Click the Phone button to call the contact using Lync, or click the arrow next to the Phone button and select a number.


Call using the dial pad

  1. Click the Phone icon in Lync.

  2. Click the numbers on the dial pad or type the number in the search box, then click Call. Lync calls the number just like a regular phone.


Use audio call controls

To access the Audio Call Controls, hover over the phone and mic button.

  • To put the call on hold, click Hold Call.

  • Click Mute to mute your audio.

  • To send the call to another number, click the Transfer Call tab, and choose one of the numbers.

  • To hang up, click the phone button in the conversation window.

Invite more people to a call

  1. In the conversation window, pause on the People icon and click Invite More People.

  2. Select the invitees from Invite by Name or Phone Number window, and click OK.

  3. Your new invitees receive a request to join your call.


Add audio to an IM conversation

  1. Hover over the Phone icon in the IM window and select one of the numbers.

    • You have options such as work, mobile, or home (if published) for your contact.

    • You can also click New Number, and type a number to call.


Start a conference call

  1. Select multiple contacts by holding the Ctrl key, and clicking the names.

  2. Right-click the selection, then click Start a Conference Call.

  3. Choose how you want to start the conference call by selecting Lync Call or one of the numbers.


Answer a call

  1. When someone calls you, an alert pops up on your screen.

  2. To answer the call, click anywhere on the picture area.

  3. Click Ignore to reject the call and send to voice mail.

  4. Click Options to take other actions:

    • Send the call to Voice Mail.

    • Reply by IM instead of audio.

    • Set to Do not Disturb to reject the call and avoid other calls.

    • To redirect the call to a different number, click the number.