Configure Self-Service Password Reset (SSPR) for Azure AD


Azure Active Directory Self Service Password Reset (SSPR) allows end-users to provide verification methods for their account, allowing them to reset their account password without an administrator.

This service is only needed if users forget their passwords. If users know their current password, they can change it through their Office 365 portal without SSPR being enabled.

Enable SSPR

Before end-users can set up their accounts for SSPR, it will need to be enabled by the account administrator. Administrator accounts are always enabled for SSPR.

  1. Log into the Azure portal as an administrator at https://portal.azure.com
  2. Select Azure Active Directory from the menu


  1. Select Password Reset from the Menu


  1. Select Properties from the Menu


  1. Select the required setting for your Organisation:

None - Passwords can only be reset by administrators
Selected - Allows you to specify a Group, whose members are enabled for SSPR
All - All users are enabled for SSPR

  1. Press Save


  1. Select Authentication Methods from the menu


  1. Select the number of authentication methods a user must specify to reset their password
  2. Select the authentication methods users can configure for their account
  3. Press Save


Set Up Security Verification

  1. Open an Internet browser, for example Internet Explorer or Google Chrome.
  2. In the URL bar, enter https://portal.office.com.



  1. Enter your Username and select Next.


  1. Enter your Password and select Next.


  1. Select Yes.



  1. Select Next.


  1. Select the Authentication Phone drop-down box.


  1. Select the type of authentication method you would like to use.

Note: For the purposes of this guide, authentication phone will be used.


  1. Select the Select your country or region drop-down box.


  1. Select the relevant country.


  1. Enter the telephone number you want to use.


  1. Select Send me a code by text message.


  1. Select Next.


  1. Enter the verification code.


  1. Select Save.


Reset Your Password

  1. Open an Internet browser, for example Internet Explorer or Google Chrome.
  2. In the URL bar, enter https://portal.office.com.



  1. Enter your Username and select Next.


  1. Select Forgotten my password.


  1. Enter the characters in the picture and select Next.


  1. Enter the telephone number and select Text.


  1. Enter the code and select Next.


  1. Enter a new Password, re-type it and then select Finish.


  1. Select Click Here.



  1. Enter your Username and select Next.


  1. Enter your Password and select Next.


  1. Select Yes.


Unable to Reset your Password

If you go through the steps to reset your password and are prompted with a message advising you that you have not registered for a password reset, you will need to select Contact Your Administrator which will send them an email asking them to reset your password.