Change a Exchange 2013 Mailbox Password

Passwords for the Hosted Exchange 2013 platform are managed through the Cobweb Control Panel.

If you know the existing password for the account, you can change this as a user. However, if the existing password is not known, you will need to sign with an administrator account to change it.

Reset your Password (Admin)

  1. Go to and login using your administator account

  2. Navigate to the Users tab
  1. Click on the display name of the user that you wish to change

  2. From within the user management screen, select Change Password
  1. Once you've chosen a password that matches the requirements or used the generate feature, click submit

Reset your Password (User)

If you are a user without Administrative access and need to change your password, you can do so by logging in with your existing email address and password.

  1. Go to and login using your existing username and password

  2. Choose Login


  1. Click the Change Password button


  1. Enter your new password in the Password and Confirm password box

  2. Press Submit.


Your password has now been changed.