Hosted Desktop

Articles

Adding the Login Site as a Trusted Site
Adding the Login Site as a trusted site Before you log into Hosted Desktop for the first time, you will need to add the Hosted Desktop Login site as a trusted site. It is important that you do this as it offers you additional benefits such as b...
Changing Your Desktop Background
Changing Your Hosted Desktop Background It is possible to change the Hosted Desktop background from the default windows background. Please be advised that this cannot be modified on a per-user basis and all users...
Connecting to your FTP Site
Connecting to your FTP Site The Cobweb Hosted Desktop service comes with a FTP site to move data on and off the Hosted Desktop environment. If your organisation has never used FTP or if you are unsure if a user is setup for FTP plea...
Frequently Asked Questions
Frequently Asked Questions How many monitors are supported in Hosted Desktop? Although the Cobweb Hosted Desktop is capable of utilizing up to 16 monitors, we are only able to offer support to a maximum of 8 monitors. This is due ...
Log into Hosted Desktop from your iPhone or iPad
Log into Hosted Desktop from your iPhone or iPad To log into the Hosted Desktop from your IOS device, please follow the instructions below. Download and install the Citrix Receiver application from the App store. Open the ...
Moving Favourites to Hosted Desktop
Moving Favourites to Hosted Desktop To copy your local Internet Explorer favourites to the Hosted Desktop Internet Explorer favourites, follow the steps below. Login to Hosted Desktop and create a folder named Favourites on yo...
Optimising Video Quality
Optimising Video Quality About HDX HDX is a technology used in Hosted Desktop to improve the speed and quality of Flash movies and pages. This technology seamlessly fetches the Internet flash content from your local machine and in...
Reconnecting to a Disconnected Session
Reconnecting to a Disconnected Session Due to the nature of our Hosted Desktop service, sessions will sometimes go into the 'Disconnected' state. The disconnected state means that the session still exists and will remain available for 1 hour ...
Requirements and Recommendations
Requirements and Recommendations When preparing new workstations for use with Hosted Desktop there are many things to bear in mind. Below is a list of pre-requirements and recommendations for workstations. Operating systems Cobweb s...
Resetting a users Hosted Desktop Password through the Administrator Portal
Resetting a user's Hosted Desktop Password through the Administrator Portal To reset another user's password, you must already be a service administrator for your company with access to the Customer Portal. If you are a company administrator ...
Setting Permissions for folders in the shared drive
Setting Permissions for folders in the shared drive Setting permissions on folders in the shared drive (M: drive) is done through the control panel using the following instructions: Go to https://portal.cobwebdesktop,.com and enter yo...
Setting up ThinPrint for use in Hosted Desktop
Setting up ThinPrint for use in Hosted Desktop ThinPrint compresses a file while it is being sent a printer, this is sometimes required when using Hosted Desktop as printing is a lot more resource intensive. To Download and install Thin Print...
Troubleshooting Printing Issues
Troubleshooting Printing Issues Troubleshooting Printing Issues Before you investigate possible issues with printing within Hosted Desktop, you must first determine whether you can successfully print locally (on your machine when not lo...
Unable to Log into Hosted Desktop
Unable to Log into Hosted Desktop If you are not able to successfully log into your Hosted Desktop using Internet Explorer please follow the instructions below: Clear the temporary internet files and browsing history. Open...