Outlook Connectivity Troubleshooting (Mac)

To identify the root cause of connectivity issues it is necessary that the below tests are run on an affected machine within the Terminal.

Terminal Commands

  1. Open Spotlight (magnify glass symbol in the top right hand corner of the screen)

  2. Type Terminal into the search field and select the terminal application

Performing a Traceroute

Within terminal we now want to run a Traceroute test to analyse the connection to your current Exchange platform. In order to run a Traceroute test you will need to type the command below.

traceroute outlook.hs20.net

Once the command has been entered correctly press enter to start the test. This can take some time to run through depending on your connection speeds.

Our Technical Support Team will require the full results to help diagnose the issue you are experiencing. The test is complete once you are able to type in the terminal window again.

Please send a screenshot of the results to support@cobweb.com with your incident ID in the subject line.

Other Tools

Grab - The Grab tool can be found in your Utilities folder within your Applications folder. With this tool, you can take a screenshot of your screen or a specific window to capture it's contents.