Caller ID Policies allow you to replace or hide a user’s phone number when calling out of the Business or Enterprise Voice services. This can be useful if you want to mask user’s direct numbers.
You will need to create a Policy first, which you can then assign to users.
Create a Caller ID Policy
You can create a new Caller ID Policy in the Teams Admin Center.
- Log into your Teams Admin Center at https://admin.teams.microsoft.com
- Go to ‘Voice > Caller ID Policies’
- Select Add
- Enter a Name & Description for the Policy
- Configure the required settings:
Block Incoming Caller ID: Prevents the user from being able to see the number calling in to them.
Override the Caller ID Policy: Allows users to set their own Caller ID settings within Teams. This only applies to outbound calls.
Replace the Caller ID with: Replaces the outbound Caller ID for the user with the selected number or sets it to Anonymous.
- Press Save
Assign a Caller ID Policy
You can assign a Caller ID Policy in the Teams Admin Center.
- Log into your Teams Admin Center at https://admin.teams.microsoft.com
- Go to ‘Users’ on the menu
- Click on the User’s Display Name
- Select Policies
- Select the Edit button next to Assigned Policies
- Select the Caller ID Policy from the dropdown
- Press Apply