Teams Communication Credits


Communication Credits are a top-up licence that allows for calls to be charged on a per-minute basis. This can be used for:

  • International Calls on a Domestic Calling Plan
  • Additional Minutes over your Calling Plan
  • Toll-Free numbers for Auto-Attendants, Call Queues and Audio Conferencing Bridges
  • Calls to Shared Cost Numbers (e.g. 0843, 0844, 0845, 0870, 0871 & 0872)

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Acquire Communication Credits

Currently, Communication Credits are only available from Microsoft. You can add this in your Microsoft 365 Admin Center and will need to top-up (recharge) your credits with Microsoft.

You may need to enable the Business Voice trial within your Microsoft 365 Admin Center if you do not see Communication Credits available as an add-on.

Add Communication Credits

Once you have acquired the licences, they will need to be assigned out to the required users.