Transfer Domains to Cobweb


Transferring your domain to cobweb will allow you to manage your DNS records through your existing account with Cobweb through Cobweb CORE meaning you benefit from centralised management of your Hosted Services. 

If you use our Legacy Control Panel (https://controlpanel.cobweb.com), please refer to this guide.

For domains you can transfer to Cobweb, please see our Supported TLDs list. Inbound Domains Transfers to Cobweb are subject to a £25 one-off transfer fee.

.uk domains, including .co.uk domains follow a different transfer process to other domains. Please ensure the process for your domain type is followed.

Transfer your Domain

Prerequisites

Before requesting us to transfer your domain over to us, the domain must be prepared with the current registrar. You should request the following from your current domain registrar:

  • Provide an EPP / Auth code for the transfer
  • Unlock the Domain's transfer lock (if active)

Domains also cannot be transferred is there is an active lock on the domain. These last for up to 60 days from the date the lock was applied and prevent transfers during this time. This lock can be caused by:

  • Applied on newly registered domains
  • Applied after a domain transfer
  • Applied when the Registrant information is changed

You can few the FAQ on transferring your domain here.


Submit the Transfer

Once your domain is prepared, you can submit the transfer through your Cobweb CORE administrator account.

  1. Log into your Cobweb CORE Administrator account at https://core.cobweb.com

  2. Select Domains from the Menu
  1. Select Add New Domain
  1. Select Transfer Your Domain

  2. Enter your domain name

  3. Press Check

  4. Enter your EPP/Auth Code as the Transfer Authorization Key

  5. Press Submit

  6. Press Purchase

The domain transfer process will begin. This is an automated process that can take up to 5 working days. 

During the transfer process, the Registrant Contact on the domain may receive a notification to approve the transfer. This must be accepted before the transfer can complete.

If after the 5 working days, the domain still shows as Pending Transfer, please let us know at support@cobweb.com. This may indicate the transfer has been rejected by the current provider or has not been able to transfer for another reason.

Once the transfer has completed, if you want Cobweb to manage your DNS Records, please follow our steps to use our Nameservers.

After the transfer is complete, you may receieve a notification to your account from donotreply@name-services.com regarding verifying your Contact Information. This is part of the Verification of Contact Information process. You must respond to this request within 14 days, or your registration will be suspended until completed.


Transfer your Domain (.uk)

Prerequisites

Before requesting us to transfer your domain over to us, the domain must be prepared with the current registrar. You should request the following from your current domain registrar:

  • Change the IPS tag to ENOM (case-sensitive)

You should do this only when you are ready to submit the domain. You can also do this after submitting the transfer, but must be completed prior to the requesting timing out after 5 days.

Submit the Transfer

Once your domain is prepared, you can submit the transfer through your Cobweb CORE administrator account.

  1. Log into your Cobweb CORE Administrator account at https://core.cobweb.com

  2. Select Domains from the Menu
  1. Select Add New Domain
  1. Select Transfer Your Domain

  2. Enter your domain name

  3. Press Check
  1. Enter the Legal Type details for yourself or your organisation

Note: This information must be accurate. Failure to provide accurate information may result in domain suspension.

  1. Enter your "n/a" as the Transfer Authorization Key

  2. Press Submit

  3. Press Confirm

The domain transfer process will begin. This is an automated process that can take up to 5 working days. 

If after the 5 working days, the domain still shows as Pending Transfer, please let us know at support@cobweb.com. This may indicate the transfer has been rejected by the current provider or has not been able to transfer for another reason.

Once the transfer has completed, if you want Cobweb to manage your DNS Records, please follow our steps to use our Nameservers.


Supported TLDs

Cobweb supports registration of the following Top Level Domain types.

.co.uk
.com
.biz
.uk.com
.eu.com
.eu
.info
.org
.net
.org.uk

If you don't see your domain type on the list, you can check with us if we are able to handle your domain type by contacting us at support@cobweb.com.