Voice

Articles

Acquire Teams Phone Numbers
If you have Business Voice or Enterprise Voice services with calling plans for Teams, you can add numbers into your Teams service for use with these services. Numbers are categorised into either User (subscriber) numbers or Service numbers. User ...
Teams Resource Accounts
A resource account is a disabled user in your tenant that can be used to represent resources. For Teams, this can be used to represent a Call Queue or an Auto Attendant. You will need to have a ‘Phone System – Virtual User License&rsquo...
Teams Call Queues
Call Queues allow you to route a PTSN call to multiple users or hold calls until a user can answer. You will need to first create a Resource Account for the Call Queue. You must also have either Business Voice or Enterprise Voice services assigned ...
Teams Auto Attendants
Auto Attendants can automatically route calls to different users, queue or even other Auto Attendants. This can include handling calls differently outside of office hours or playing a menu for callers to select options from. You will need to first ...
Teams Communication Credits
Communication Credits are a top-up licence that allows for calls to be charged on a per-minute basis. This can be used for: International Calls on a Domestic Calling Plan Additional Minutes over your Calling Plan Toll-Free numbers for Auto-Atten...
Teams Caller ID Policies
Caller ID Policies allow you to replace or hide a user’s phone number when calling out of the Business or Enterprise Voice services. This can be useful if you want to mask user’s direct numbers. You will need to create a Policy first, w...